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ON24 Knowledge Center

On Demand Subtitling and Transcription

Request .VTT files to add captions and translated subtitles to previously run or pre-recorded webcasts. This option is requested on a webinar-by-webinar basis and completed by a human hand.

With over 100 language options, manually prepared transcripts with .VTT files also come with a word doc transcript of the event, so you can upload to the event console as a resource or share/email to customers.   

Looking for other captioning options?  Click here.

This option is only available for previously run events that are now on demand, On Demand Recordings, or standard Simu-live.

 

Pricing

For detailed information on pricing, reach out to your Account Manager or the Localization Services Team (Prod.localization@ON24.com).

 

Turn Around Time

Basic English to English transcript can be returned with STANDARD (72 business hours) or RUSH (24 business hours) delivery.

Delivery times of translated transcripts will be quoted on a case-by-case basis, depending upon duration, target language, and linguist availability. 

Find language options here.

 

How to Request On Demand Subtitling/Transcription

 

Click on Add a Service on the webcast Overview page

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Choose On Demand Subtitling / Transcription (On Demand Events Only) and click on Place Order

on demand.png

 

 

You'll receive confirmation the request has been submitted and a Production Manager will reach out via email

services confirm.png

 

Using the Subtitles

Once completed, the .VTT file will be uploaded automatically to the webcast.  The file will also be sent to you so it can be reviewed for accuracy.

 

Click on the gear icon of the Media Player and under Configuration, choose Closed Captioning

cc on demand caption where.png

 

The .VTT file(s) will be listed. 

Check the Active box to use it (files will be set to inactive by default).

Select a Language to display by default.  

  • Choosing a language means viewers will see the captions without having to turn them on (and have the option to turn them off)
  • Choosing None means viewers can turn on the captions if they want but will be off by default
cc on demand active language.png

 

Adding Your Own .VTT Files

If you have your own .VTT files and would like to upload them, the requirements are as follows: 

  • WebVTT files are required and must be encoded in UTF-8 format
  • Time segment formatting must be HH:MM:SS.MSS --> HH:MM:SS.MSS
    • There must be space on either side of the arrow (e.g. 00:00:00.000 --> 00:00:05.000)

 

Once you have the Closed Caption option open in the Media Player, select the language your subtitles are in from the drop-down, then click on Upload Caption File.

The Media Player only lists some of the available languages. 

  • If using a language not listed, choose Other from the dropdown before uploading your .VTT file
  • Once the file has been uploaded, use the pencil icon to name the language that will display in the Caption menu for your viewers
cc on demand add your own.png

 

 

 

Check the Active box to use it (files will be set to inactive by default).

Select a Language to display by default from the drop-down.  

  • Choosing a language means viewers will see the captions without having to turn them on (and have the option to turn them off)
  • Choosing None means viewers can turn on captions if they want but will be off by default
cc on demand active language.png

 

Audience Experience

After uploading at least one .VTT file, the cc.png button will appear in the Media Player.   If you have multiple languages, viewers will be able to choose which language they want subtitles in by clicking on the cc.png button.

By default, viewers will need to click on the CC button for captions to show, unless you choose a default language in Select a language when setting up the Media Player.  

cc button on demand.png

 

If a .VTT file is uploaded to an audio-only webcast, the Media Player will expand enough to display the text when the captions are turned on.

closecaptioningaudioplayer.jpg

 

Language Options

The charts below list the supported language options.

Afrikaans

Akan

Albanian

Amharic

Armenian

Assamese (India)

Basque

Belarusian

Bemba

Bengali

Bosnian

British Sign Language

Bulgarian

Burmese (Myanmar)

Catalan

Cebuano

Chichewa

Croatian

Czech

Danish

Dutch (Netherlands)

Esperanto

Estonian

Farsi (Persian)

Fijian

Filipino

Finnish

Flemish (Belgium)

Galician

Ganda

Georgian

Greek

Gujarati

Haitian Creole

Hebrew

Hindi

Hungarian

Icelandic

Igbo

Indonesian

Irish

Irish Sign Language

Japanese

Javanese (Indonesia)

Kannada

Kashmiri

Kazakh

Khmer

Kirundi

Korean

Kurdish

Kyrgyz

Lao

Latin

Latvian

Lingala

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malay

Malayalam

Maltese

Marathi

Meitei

Mirpur Punjabi

Mongolian

Montenegrin

Nepali

Norwegian

Oriya (India)

Pashto

Polish

Punjabi

Putonghua

Romanian

Romanian (Moldova)

Russian

Sango

Scottish Gaelic

Shona (Latin, Zimbawe)

Sinhalese

Slovenian

Somali

Sotho

Sundanese

Swahili

Swazi

Swedish

Tagalog

Tamil

Tatar (Russia)

Telugu

Tetum

Thai

Tibetan (PRC)

Tigrinya (Eritrea)

Tigrinya (Ethiopia)

Turkish

Turkmen

Ukrainian

Urdu

Uzbek

Vietnamese

Welsh

Xhosa

Yoruba

Zulu

 

 

 

 

Arabic

  • Algeria

  • Egypt

  • Kuwait

  • Lebanon

  • Morocco

  • Saudi Arabia

  • Tunisia

  • U.A.E.

Azeri

  • Cyrillic, Azerbaijan

  • Latin, Azerbaijan

Chinese

  • Simplified, PRC

  • Simplified, Singapore

  • Traditional, Hong Kong

  • Traditional, Taiwan

English

  • Australia

  • India

  • New Zealand

  • Nigeria

  • Philippines

  • Singapore

  • South Africa

  • UK

  • USA

French

  • Belgium

  • Cameroon

  • Canada

  • France

  • Guinea

  • Luxembourg

  • Switzerland

German

  • Austria

  • Germany

  • Switzerland

Italian

  • Italy

  • Switzerland

Portuguese

  • Angola

  • Brazil

  • Portugal

Serbian

  • Latin, Montenegro

  • Latin, Serbia

Spanish

  • Argentina

  • Bolivarian Republic of Venezuela

  • Bolivia

  • Chile

  • Colombia

  • Costa Rica

  • Dominican Republic

  • Ecuador

  • Latin America

  • Mexico

  • Paraguay

  • Peru

  • Puerto Rico

  • Spain

  • USA

  • Uruguay



 

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