Skip to main content
ON24 Knowledge Center

Account Dashboard

Describes the Account Dashboard, how to view account logins, and set up tracking IDs.

The Account Dashboard provides a snapshot of account specific information such as user logins, the number of webcasts completed, and tracking IDs, along with the contract start and end dates.

To access the Account Dashboard, click on the profile icon located at the top right corner and select Account Dashboard from the dropdown.

account dashboard.png

Click on the Account Name to view your account information.  

account name on dashboard.png

Account Settings 

Once clicked, the Account Dashboard will provide information about your specific account including the Contract ID, settings, and a listing of all the logins that have access to the account.

Account Settings.jpg
Responsive Console

In your Account Dashboard (in the account menu), there is an account level setting, “Responsive Audience Console”. When set to OFF, the responsive behavior will be off for all of your webinars, and the setting at the webinar level (described below) will be hidden. When set to ON, the setting at the webinar level is shown and can be used to control the responsive behavior for each webinar. The account level setting is ON by default.

The new responsive behavior can be turned ON or OFF for each individual webinar. Within Console Builder > Console Customization, there is a new “Responsive behavior for desktop console” setting. It is OFF by default for all existing webinars.

Note: To enable at the webinar level, you need to first enable the Responsive Audience Console at the account level. To see how to turn on the Responsive Behavior for the desktop console refer to the Building the Audience Console Article in the Knowledge Center.

Pro Tip: When responsive is turned ON for a webinar, the tools will scale to fit the size of the screen. As part of the scaling, logic has been added to avoid tools overlapping on top of one another. However, depending on how you have designed your console, it may impact the look of your webinar in unexpected ways. In some cases, tools may not be positioned exactly as you had intended. Image and Text tools, in particular, are the tools that are most likely to have that issue. As a best practice, if you are interested in turning ON the responsive setting for a webinar, preview the console so that you know how it will appear. Make edits as necessary to your console and decide if responsive handling should be ON or OFF for your webinar.





Responsive Audience Console.jpg

Q&A Bot

Take advantage of an Artificial Intelligence-driven Q&A bot to answer commonly asked questions such as “I can’t hear audio” or “When does the webcast start?” When the Q&A bot is enabled, it will attempt to answer questions it recognizes. The attendee will have the option to accept or reject the answer via a thumbs up and thumbs down icon. If the answer is rejected, the question will then be sent to the presenter team. If the answer is accepted, the question will not be sent to the Presenter team. Questions that are answered by the bot are still captured in the event Q&A report.

To enable the Q&A bot, go into your Account Dashboard (in the account menu) and enable Q&A bot in the Account Choices section.

Find more information here.

Q&A Bot.jpg
Hide Phone Icon from Video Image

When you have a mix of presenters on webcam and phone, a phone icon displays on the video image to represent the phone presenter.

If you wish to hide the phone icon, you can disable it in the account settings.


Display Phone Icon on Video Image.jpg
Enabling Elite Studio

If your account is currently set to use Presentation Manager XD, you now have the option to switch to Elite Studio from the Account Dashboard of your Elite account.

Note: If your account is already set to Elite Studio, you will not see the Elite Studio toggle option. Also, once you toggle Elite Studio to on, the toggle option will disappear. If you need to switch back to Presentation Manager XD, contact your Customer Success Manager.

Elite Studio is the next-generation presentation tool that is designed to replace Presentation Manager XD. Visit the Elite Studio info page to learn more about the benefits.

Introducing Elite Studio

Knowledge Center Elite Studio

Enabling Elite Studio.jpg
Webcast SEO

Enable and disable SEO for webcasts. With Webcasting SEO enabled, the webcast title and promotional summary text will be indexed by Google and findable via Google organic search. Google search will return the ON24 audience URL pointing to the ON24 registration page for that webcast. You can track organic search registrants using the Source column in the ON24 Webcast Intelligence report.

You should disable SEO under these scenarios:
• You do not want the webcast findable via Google Search
• You are using a registration page other than the ON24 registration page
• The webinar is in the ON24 Engagement Hub

Note: To enable at the webcast level, you need to first enable SEO at the account level.

How to Enable and Disable Webcasting SEO

Enable at Account Level
To Enable SEO at the account level, go into your Account Dashboard (in the Account menu) and enable Webcasting SEO in the Account Choices section. Account Level SEO is On by default.

Enable at Webinar Level
You have the option to enable SEO for each individual webcast in the Options section of the Registration setup page. This will allow Google to index the title and promotional summary of the webcast and return the audience URL through organic search. Enable SEO for each individual webcast is Off by default.

Enable at the Account Level

Webcasting SEO.jpg

Enable at the Webinar Level

Enable SEO Webcast Level.jpg

Account Logins

The list of logins will appear at the bottom of the page and provide names, usernames, email addresses, and the last login date for those who have access to the account.

Filter the list using the arrows at the top of each column.

login list account dashboard.png
Adding a Tracking ID to Third-Party Analytics

For clients who have purchased Advanced Reporting and Analytics, we also offer the option of an Account Level Script (such as Google Analytics, Google Tag Manager, etc). 

Once enabled, account administrators can manage the tracking codes directly within the Elite user interface under the account settings.

Please submit a support ticket if you would like this feature enabled or speak to your Account Manager about purchasing Advanced Reporting & Analytics.

This feature is an 'All or Nothing' feature. This is not something that can be altered or activated/deactivated on a per-webinar basis.  It is designed to be a fairly static tracking script for all webinars in the account.
How to Properly Format a Tracking ID

Please use the format below for each field:

  • Google Analytics and GTAG: UA-XXXXXXXX-X
  • Google Tag Manager: GTM-XXXXXXX
  • LinkedIn: XXXXX (_linkedin_partner_id numerical value)
  • Facebook: XXXXXXXXXXXXX (numerical id value)
  • Hubspot:  XXXXXXXXX (found in the .js call)
  • Ensighten: XXXXXX/XXXXXX (unique file path, //
  • Bizographics:  XXXXXXXXX (_bizo_data_partner_id)
  • Eloqua:  XXXXXXXX (elqSetSiteId value)
  • Adobe DTM: reach out to your CSM for assistance
track ids.png


  • Was this article helpful?