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Whitelisting

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Whitelisting of content streams based on ON24 and ON24 partner URLs and IP addresses to ensure the ports and protocols are allowed.

Whitelisting Streams

Your event may incorporate streams from presenter to ON24 as well as from ON24 to the audience. Both can be whitelisted to ensure a high-quality experience. If you have presenters in your network utilizing Webcam, Screenshare, or PC Mic audio/video sources, you may benefit by having your IT Team ensure that the ports and protocols used to transport the streams are allowed. 

Audience streams are scaled using CDNs. We provide the domain URLs below to allow/whitelist content used in ON24 webcasts. We cannot provide the IP addresses for all of our CDN partners. If your company cannot whitelist streams based on URLs please contact technical support well in advance of the event to determine if another option can be provided.  We can provide some address info, and may be able to configure the CDNs used so that your events utilizes CDNs with address information available.

Both audience streaming and the presenter-focused whitelisting information is provided below.  This guide describes whitelisting requirements only for ON24 HTML5 use cases.  Older Flash-media based information is available by request to the ON24 Platform Support (help@help.on24.com).

Note: This information is updated as sources in use and CDNs change.  This document should be referenced from this page each time the information is needed.  

While we strive to keep the list up to date, the CDNs modify their IP ranges without notice. We also update the list of domains in use.  Please open a technical support case if you encounter any issues. 

 Audience Use Cases

If you whitelist via domain names, below is a list of source domains:

Audience Use Case        
    Static Content    
        ssl.lvl3.on24.com
        on24static.akamaized.net
        static.llnw.on24.com
    MPEG-DASH    
        dasha.akamaized.net
        dashb.akamaized.net
        dasha.llnw.on24.com
        dashb.llnw.on24.com
        mpegdashassl.lvl3.on24.com
        mpegdashbssl.lvl3.on24.com
        westus-mpdpvta.azeotf.com
        westus-mpdpvtb.azeotf.com
        dashod.akamaized.net
        westus-mpdpvtod.azeotf.com
        dashod.llnw.on24.com
    HLS (Mobile)    
        hlsa.akamaized.net
        hlsb.akamaized.net
        livehlsa.lvl3.on24.com
        livehlsb.lvl3.on24.com
        livehlsa.llnw.on24.com
        livehlsb.llnw.on24.com
        iosssl.lvl3.on24.com
        hls-amd.akamaized.net
    ON24 App Servers
        *.on24.com

If you require IP addresses, split tunneling configuration, and load-related assistance:

ON24 IP address range is 199.83.44.0/22. 

CDNs do not generally provide IP addresses. 

If you require IP addresses to whitelist traffic for a Town Hall session (large internal meeting), please submit a case to ON24 at help@help.on24.com.  We have CDN capabilities with known IP addresses to support these use cases, but we need to ensure that the event configurations are adjusted to match the whitelists you are applying.

Presenter Use Cases

*.on24.com
    pm.on24.com
    turn.fav.on24.com
    vcu.fav.on24.com
    webrtc.fav.on24.com
h5live.nanocosmos.de

For those using ON24 Broadcast Video Module, the encoder will transmit from your venue to ON24's ingress servers.  These destination addresses are:

  • fmseosa.on24.com - 199.83.45.71, 199.83.44.226
  • fmseosb.on24.com - 199.83.45.72, 199.83.44.227

The encoder devices require outbound access to these IP addresses on TCP Port 1935; the encoders are not generally proxy aware.

IP Address for ON24 Email Server

If you wish to whitelist email from ON24, email is served from:

199.83.45.18
199.83.45.110
199.83.45.111
199.83.45.19
199.83.47.124
199.83.47.125

Email Server Domain Names

199.83.45.18 = p-smtp-wc.on24.com
199.83.45.110 = p-smtp-wc.on24.com
199.83.45.111 = p-smtp-wc.on24.com
199.83.45.19 = r-smtp-wc.on24.com
199.83.47.124 = r-smtp-wc.on24.com
199.83.47.125 = r-smtp-wc.on24.com

ON24 IP Range

199.83.44.0/22

Other free/un-gated ON24 Webcast Elite and other platform content is available at https://on24-prod.mindtouch.us/Public
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