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ON24 Knowledge Center

ON24 Cookie Policy

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Information and terminology about general use and ON24's use of cookies.

*Updated September 2, 2020

Our ON24 Platform, which includes services related to Webinars, Virtual Environments, Engagement Hub, and ON24 Target (collectively, the “Platform”) uses cookies to operate and improve our Platform and to provide you with a secure and positive experience when you use our Platform. This Platform Cookie Policy applies to our Platform and provides you with information about the types of cookies our Platform uses and the purposes for using those cookies.

Please read this Platform Cookie Policy carefully for more information about why we use cookies and your choices regarding cookies on our Platform.  For a list of all the cookies used on our Platform, please review our cookie list below.  For further information about this Cookie Policy, please contact privacy@on24.com.

What is a cookie?

A browser (or HTTP) cookie is a small file of letters and numbers that is transferred to your browser through our Platform. Cookies allow us to operate and secure our Platform, remember users who are logged in, understand how users navigate through and use our Platform and associated services,  and to display personalized content and targeted ads on our Platform and on third-party sites and online services.

Types of cookies First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

First-party cookies on our Platform are those set by the ON24.com domain.

Third-party cookies on our Platform are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What cookies do we use and why?

'Necessary’ cookies let you move around the Platform and use essential features like secure areas and login screens. Without these cookies, we cannot respond to your requests or provide you with the services you request or access on our Platform. For example, we use these cookies: to remember information you have entered on forms during a web browser session; to identify you as being logged into our Platform; for security purposes; and to route users to specific applications of a service, or specific servers.

These cookies are necessary to the proper functioning of the Platform, so if you block these cookies the Platform may not function properly.

‘Performance’ cookies collect information about how you use our Platform (e.g., which pages you visit and if you experience any errors). They are used to help us improve how the Platform works, understand the interests of our users and carry out Platform analytics, test different designs and features; and measure the effectiveness of our advertising.  Some of these cookies are managed for us by third parties.   

‘Functional’ cookies enable us to provide enhanced functionality and personalization.   For example, we use these cookies to provide certain features (such as embedded content); improve your visit; remember settings you've applied, such as language, layout, text size, preferences, and colors; save your cookie preferences, and remember if you have engaged with particular content on the Platform so that we don’t show it again. Some of these cookies are managed for us by third parties.  

How to Delete and Block Our Cookies

You may opt-out of certain cookies on our Platform as described below.

Please note, that your preferences are applied on a browser and device basis. So, you will need to set your cookie preferences for each browser and device you use to access our Platform.

Private browsing.  You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer.
  • Click here to learn more about “InPrivate” and managing cookie settings in Microsoft Edge.
  • Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox.
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome.
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org. 

Blocking or deleting certain cookies.  To see a list of cookies on our Platform and your choices for each cookie, please see our cookie list below.  

As explained above, we may use third-party analytics tools, including Google Analytics and others as set forth in our cookie list, to collect, monitor, and analyze this information in order to improve functionality and user-friendliness, and to better tailor the Services to our visitors’ needs. Accordingly, usage data is shared with Google, or other third parties, each of which has its own privacy policy addressing how they handle such information and any choices you may have about their collection and use of information. We recommend that you review these privacy policies.

Cookie List 

The table below identifies the cookies used on the ON24 Platform:

Cookie Provider

Cookie Name

Type of Cookie

What it does

Cookie Persistence

ON24

BIGipServereventprd_wl

Strictly Necessary

Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.

Session

ON24

event1525451

Strictly Necessary

Login authentication

Persistent (89 days)

ON24

JSESSIONID

Strictly Necessary

General purpose platform session cookie. Used to maintain an anonymous user session by the server.

Session

ON24

test_cookie

Strictly Necessary

Used to test whether the users browser supports cookies.

Session

ON24

BIGipServercons6_prd_wl

Strictly Necessary

General purpose platform session cookie

Session

ON24

ON24_Pool

Strictly Necessary

General purpose platform session cookie

Session

ON24

login_cookie

Functionality

Used to identify returning user.

Persistent (150 days)

ON24

sessionpulse3586784

Functionality

If there is no HTTP session but the cookie is present for the corresponding media metric sessionid, then gives another chance to continue watching OD by creating new session. Otherwise, returns invalid-mms to logout

Session

ON24

avoidCachingSystem

Strictly Necessary

Enable API caching system for Audience Gateway and experience

Session

ON24

BIGipServereventprd_apache

Strictly Necessary

Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.

Session

ON24

gatewayId

Strictly Necessary

Used to remember the gateway ID for returning users.

Session

ON24

uid1672458

Strictly Necessary

Used to track a  user’s current session. If the Auto-login feature is enabled for a delayed registration show, then this cookie is stored across browser sessions.

Persistent (364 days)

ON24

userId888340

Strictly Necessary

Used by the platform to identify the logged-in user.

Persistent (364 days)

ON24

presenter2086570_3250663

Strictly Necessary

Used to identify returning presenter for an event

Persistent (365 days)

ON24

s2086567

Strictly Necessary

Used to identify if slide access is permitted without console launch.

Session

 

ON24

BIGipServervshowprd_cache_80

Strictly Necessary

Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.

Session

ON24

location151964334

Strictly Necessary

This cookie tracks the current 'virtual' location of the user within VE.

Session

ON24

loginId1112298

Functionality

This cookie stores unique identifier information (typically email) of the user.

Session

ON24

uid1112298

Strictly Necessary

Used to tracks users' current session. If the Auto-login feature is enabled for a delayed registration show, then this cookie is stored across browser sessions.

Session

ON24

user_identity_1507441

Strictly Necessary

Used by the platform to pre-populate user information on VE login block.

Persistent (364 days)

ON24

VESESSIONID

Strictly Necessary

General purpose platform session cookie. Used to maintain an anonymous user session by the server.

Session

ON24

wcc_elite_admin_client

Strictly Necessary

Used to keep client ID associated with current login to secure client reports.

Session

 

ON24

wcc_admin

Strictly Necessary

When an admin logs into Elite, this is the primary authentication cookie as you move to different pages.

Session

 

ON24

BIGipServerwcc_prd_wl

Strictly Necessary

Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.

Session

ON24

cookieconsent_dismissed

Strictly Necessary

To check if a user accepted the Cookie Policy.

Session

ON24

vshow-recently-accessed-cookie-162873

Strictly Necessary

Remembers most recent VE visits (by an Administrator)

Persistent (364 days)

Logi Analytics

rdAllowRedo

Strictly Necessary

Tracks when a user can redo their work (admin).

Session

Logi Analytics

rdAllowUndo

Strictly Necessary

Tracks when a  user can undo their work (admin)

Session

Zopim

__zlcmid

Strictly Necessary

Tech support chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits

Persistent (364 days)

Pendo

_pendo_accountId.378950f0-e208-4674-72e8-b77dad48394f

Performance and Functional

Used by Pendo Services

Persistent (99 days)

Pendo

_pendo_meta.378950f0-e208-4674-72e8-b77dad48394f

Performance and Functional

Used by Pendo Services

Persistent (99 days)

Pendo

_pendo_visitorId.378950f0-e208-4674-72e8-b77dad48394f

 

Performance and Functional

Used by Pendo Services

Persistent (99 days)

Totango

totango.heartbeat.last_module

Performance

Used by the Jive Business Analytics service to manage the state of the collection library.

 

Persistent (2 days)

Totango

totango.heartbeat.last_ts

Performance

Used by the Jive Business Analytics service to manage the state of the collection library.

Persistent (2 days)

Google Analytics*

_ga

Performance

Used by Google Universal Analytics.

Persistent (729 days)

Opt-out

Google Analytics*

_gid

Performance

Used by Google Universal Analytics

Persistent (0 days)

Opt-out

AddThis Social Plugin

__atuvc

Functional

Used by in VE AddThis social sharing which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.

Session

Opt-out

 

AddThis Social Plugin

__atuvs

Functional

Used in VE by AddThis social sharing which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.

Session

Opt-out

 

*Additional Information About Google Analytics: For more information about Google Analytics cookies, please see Google’s help pages and privacy policy:

Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).  If you want to opt-out of Google Analytics, you can download and install the add-on for your web browser here.

Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google uses cookies to help us analyze how users use the Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the Platform provider, Google will use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity for Platform operators, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of these cookies by selecting the appropriate settings on your browser as discussed in this notice. However, please note that if you do this, you may not be able to use the full functionality of this Platform. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

Please note that on this Platform, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Other free/un-gated ON24 Webcast Elite and other platform content is available at https://on24-prod.mindtouch.us/Public
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