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ON24 Knowledge Center

Elite Studio User Guide

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Live Webcasting with Elite Studio from ON24 Platform Training Services on Vimeo.

Known Issues (*Updated January 2020)

  • Elite Studio is available for early adoption and currently supports live webinars including Broadcast Video, Live Video and Audio (Screen Share), Live Audio (No Screen Share).  Recording Simu-live, Sim-2-live, and On-Demand Presentations will continue to use the existing workflow through Presentation Manager XD (PMXD).  
    • Note:  For Sim-2-live webinars, presenters will record in PMXD but will be using Elite Studio on the live webinar day for the rollover portion. 
  • Using a combination of Elite Studio and PMXD on a live webinar is not supported.   All presenters will need to use Elite Studio for the webinar to run successfully. 
  • Custom Lobby Music and Video is not yet supported.  (*Target April 2020)

System Requirements

It's essential that all presenters meet the minimum system requirements.  

Operating System

Windows 10 |  Latest version of Chrome, Edge, Firefox or IE 11

Mac 10.10+ | Latest version of Chrome or Firefox

(Chrome is preferred)

Browser Configuration

Must accept cookies and have JavaScript enabled

Connection

Wired connection - WiFi is prone to connectivity drops

Connection Speed

1 Mbps or faster

Launching Elite Studio

Each member of the presenting team can access Elite Studio using the Present URL.  In most contracts a limit up to 8 presenters is stated. This is the recommended number of total users (Producer/Presenter/Q&A) to access PMXD or Elite Studio for an event. Up to 10 users are supported. Note these numbers may be reduced in the future.

As a general best practice, close all unnecessary applications and clear your cache before logging into each event.  This will improve browser performance while ensuring all recent uploads and changes are visible.

If you do not have ON24 account access, the Present URL will need to be shared by someone who has an ON24 platform login.  

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First name, Last Name, and Email are required Different languages are supported and are available using the drop-down menu.

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Presenter Roles

Presenters may log in as Producer, Presenter, or Q&A moderator.  If you are running a webinar by yourself, log in as a Producer so you can access all of the webcast features, including the start/stop buttons.

Below is a breakdown of user permissions for each role. 

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Main Window

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Starting and Stopping the Webcast

Start Webcast

Elite Studio is always in practice mode when not in live mode.  Rehearsals can occur as far in advance and as often as needed.  To start a webinar, presenters will first need to join the webinar by dialing into the phone line, setting up a webcam, or using a PC microphone.

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Fifteen minutes before the live start time, the Start Webcast button will appear, alerting presenters the audience console is open.  During this time, the audience will be viewing what is in the Live View window. We suggest pushing a title or opening slide for the audience to see while waiting for the webinar to begin.   

Presenters should avoid advancing slides during this time, as the audience will see the slides advancing. 

After pressing the Start Webcast button a confirmation window will appear. Clicking Start Webcast will connect the presenters to the live audience and start the webinar recording.  

The audience will not hear the presenters until Start Webcast is pressed.

 

Stop Webcast

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Once the webinar has reached its conclusion, click the Stop Webcast button. 

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Once Stop Webcast is clicked a confirmation window appears. Clicking End Webcast will disconnect the presenters from the live audience and stop the webinar recording.  

The webcast cannot be restarted once stopped.

Advancing Slides 

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The easiest way to advance slides and presentation elements (poll questions, video clips, etc.) during the webcast is through the Live View window.

On hover, slide navigation arrows will be shown.  All elements of the presentation can be shared with the audience by clicking the Next arrow.

A red live marker will be added to the thumbnail in the Storyboard when that element is displayed to the audience.

If pushing a poll question, you can view poll activity in real-time by hovering over the poll question.

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Additionally, clicking on an element in the Storyboard will add a Push To Audience button and open a Preview. Click the Push To Audience button to move the element to the task window for the audience to see.

The best practice is to push the slides from the Live View window, however, if a presenter needs to skip over slides or revisit a topic, the Push to Audience button is ideal.

Q&A

Threaded Q&A Using Sort by Name
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Elite Studio offers presenters the ability to sort by name, priority, time received or company by clicking on the column header.

Sorting by Name allows you to see all the questions and answers related to a single viewer, allowing you to easily see the history of communication with this viewer over the course of the webcast. 

 

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You can also search the Q&A by keywords or names to quickly find key questions.

Clicking the + Add a Question button will allow presenters to add their own questions to the Q&A list.  

 

Presenter Control of Engagement Tools

You can use the new Engagement Tools panel to draw viewers' attention to any of the engagement tools on the audience console.  To use this functionality, open the Engagement Tools window from the Menu. All of the Engagement Tools added to the audience console will appear within the panel.  Click the engagement tool you wish to draw attention to and click highlight.  

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Highlight 

You can highlight any of the engagement tools within the audience console.  For example, if you want to draw viewer attention to Q&A, you can click Highlight next to Q&A.  If the Q&A window is already open on an attendee's console, it will glow for approximately 10 seconds. If it is minimized, the icon in the console dock will glow and bounce. 

The highlight color cannot be customized.

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Center

Some engagement tools like the Survey and Resource List, have the additional option to be placed in the center of the console, bringing a higher level of attention.  Clicking on the Center link will center the tool in the console. If the tool is minimized in the console dock, it will automatically open and be placed in the center.  If the tool is already open, it will be moved to the center.

When a tool is centered, the rest of the console will be dim for 10 seconds to focus your attendees' attention on the center of their screen.  The Center functionality will be added to additional engagement tools in future releases.

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Using Team Chat

The Team Chat allows presenters to chat with each other.  Messages may be sent to all presenters at once or privately to individuals.  Messages will not be visible to the audience, but they will appear in the Webcast Intelligence report.

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Sending Messages

To send a chat message, type a message into the text entry section and click the Send button or press the <Enter>.

Choosing Who to Chat With

The All Presenters section displays all the team members logged in for the webcast.

-  Clicking the All Presenters link (light blue) will send a message to all team members.

-  Clicking on an individual name will send a private chat to that person.

Attendee List

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Open the Attendee List from the Menu. Click Refresh to get an updated list of who is currently viewing your webcast. The number in the window header will indicate the number of attendees. 

The attendee list can be sorted by NameCompany or Login Time by clicking on the column header. You can also block an attendee from viewing your webcast.

FAQS

What are the key benefits of Elite Studio?

  • Responsive, intuitive design, with a more organized workflow.
  • Fast, modern code base, so synchronizing interactions between presenters is seamless.

Are there any limitations on browser support?

The new version works on all modern browsers using HTML5, but it does not support Adobe Flash.  IE11 on Windows 7 is not supported (IE11 is only supported on Windows 10).

How do I provide feedback?

Email Product.Management@on24.com

 
Other free/un-gated ON24 Webcast Elite and other platform content is available at https://on24-prod.mindtouch.us/Public
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