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ON24 Knowledge Center

Clearing Your Cache

This page provides procedures for clearing your cache in most common modern browsers.

Why is clearing your cache important?

Clearing your cache can significantly improve the speed and performance of your browser while ensuring you see all recent uploads and setup changes.

When should I clear my cache?

Platform Support recommends that all PMXD users completely clear their browser cache and close all browser instances prior to accessing PMXD. As an added precaution against PMXD functionality issues during live events, users should be strongly encouraged to again clear their cache and close all browsers immediately following PMXD practice sessions that are run just prior to a live session.

How do I clear my cache?

You can easily clear the cache in any browser with just a keyboard shortcut and a few clicks. Pressing the Ctrl + Shift + Delete buttons together will bring up the necessary menu to clear the cache in each browser. Once the menu is open, the rest is fairly straightforward.

Google Chrome

Uncheck all the boxes except the ones illustrated below. Once there, select Clear browsing data and the cache is clear.

For more information, click here.

Mozilla Firefox

In the Time range to clear drop-down menu, select Everything. Under the details tab, uncheck all boxes with the exception of Cache. Select Clear Now and the cache is clear. For more information, visit How to Clear the Firefox Cache.

Internet Explorer

When clearing cache for Internet Explorer, the 'Preserve Favorites Website Data' checkbox at the top of the dialogue box must be unchecked and that all other checkboxes should be checked.

Click Delete and the cache is clear.

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