*Updated April 15, 2021
What is a cookie?
A browser (or HTTP) cookie is a small file of letters and numbers that is transferred to your browser through our Platform. Cookies allow us to operate and secure our Platform, remember users who are logged in, understand how users navigate through and use our Platform and associated services, and to display personalized content and targeted ads on our Platform and on third-party sites and online services.
Types of cookies First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.
First-party cookies on our Platform are those set by the ON24.com domain.
Third-party cookies on our Platform are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
Persistent cookies: These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies: These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
What cookies do we use and why?
'Necessary’ cookies let you move around the Platform and use essential features like secure areas and login screens. Without these cookies, we cannot respond to your requests or provide you with the services you request or access on our Platform. For example, we use these cookies: to remember information you have entered on forms during a web browser session; to identify you as being logged into our Platform; for security purposes; and to route users to specific applications of a service, or specific servers.
These cookies are necessary to the proper functioning of the Platform, so if you block these cookies the Platform may not function properly.
‘Performance’ cookies collect information about how you use our Platform (e.g., which pages you visit and if you experience any errors). They are used to help us improve how the Platform works, understand the interests of our users and carry out Platform analytics, test different designs and features; and measure the effectiveness of our advertising. Some of these cookies are managed for us by third parties.
‘Functional’ cookies enable us to provide enhanced functionality and personalization. For example, we use these cookies to provide certain features (such as embedded content); improve your visit; remember settings you've applied, such as language, layout, text size, preferences, and colors; save your cookie preferences, and remember if you have engaged with particular content on the Platform so that we don’t show it again. Some of these cookies are managed for us by third parties.
How to Delete and Block Our Cookies
You may opt-out of certain cookies on our Platform as described below.
Please note, that your preferences are applied on a browser and device basis. So, you will need to set your cookie preferences for each browser and device you use to access our Platform.
- Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer.
- Click here to learn more about “InPrivate” and managing cookie settings in Microsoft Edge.
- Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox.
- Click here to learn more about “Incognito” and managing cookie settings in Chrome.
- Click here to learn more about “Private Browsing” and managing cookie settings in Safari.
For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
Blocking or deleting certain cookies. To see a list of cookies on our Platform and your choices for each cookie, please see our cookie list below.
The table below identifies the cookies used on the ON24 Platform:
Type of Cookie
What it does
|ON24||Engagement Hub||avoidCachingSystem||Necessary||Enable API caching system for Audience Gateway and experience||Session|
|ON24||Webcast Audience Console||BIGipServercons6_prd_wl||Necessary||Used by load balancer software to distribute traffic evenly across application servers. Keeps track of the server the request is being sent to.||Session|
|ON24||Elite - Admin Only, VEM - Admin Only, Engagement Hub||BIGipServereventprd_apache||Necessary||Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.||Session|
|ON24||Webcast Audience Console||BIGipServereventprd_wl||Necessary||Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.||Session|
|ON24||VE Audience||BIGipServervshowprd_cache_#||Necessary||Cookie associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.||Session|
|ON24||Webcast Audience Console||event#||Necessary||Used to identify returning registrant for an event and to identify the attendee during the active webcast session.||Persistent (89 days)|
|ON24||Webcast Audience Console||eventid#||Necessary||Used to identify returning registrant for an event and to identify the attendee during the active webcast session.||Persistent (89 days)|
|ON24||Engagement Hub||gatewayId||Necessary||Used to remember the gateway ID for returning user.||Session|
|ON24||Elite - Admin Only, Webcast Audience Console, Engagement Hub, Presenter||JSESSIONID||Necessary||General purpose platform session cookie. Used to maintain an anonymous user session by the server.||Session|
|ON24||VE Audience||location#||Necessary||This cookie tracks the current 'virtual' location of the user within VE.||Session|
|ON24||Elite - Admin Only||login_cookie||Necessary||Used to identify returning user.||Persistent (149 days)|
|ON24||Webcast Audience Console||ON24_Pool||Necessary||Used by load balancer software to distribute traffic evenly across application servers. Keeps track of which cluster of server the request is being sent to.||Session|
|ON24||Presenter||presenter#_#||Necessary||Used to identify returning presenter for an event||Persistent (365 days)|
|ON24||Presenter||s#||Necessary||Used to identify if slide access is permitted without console launch.||Session|
|ON24||Webcast Audience Console||sessionpulse#||Necessary||If there is no http session but cookie is present for corresponding mediametricsessionid, then give another chance to continue watching OD by creating new session. Else return invalid-mms to logout||Session|
|ON24||Webcast Audience Console||test_cookie||Necessary||Used to test whether the users browser supports cookies.||Session|
|ON24||Engagement Hub, VE Audience||uid#||Necessary||Used to tracks user’s current session. If the Auto login feature is enabled for a delayed registration show, then this cookie is stored across browser sessions.||Persistent (364 days)|
|ON24||VE Audience||userId#||Necessary||Used by the platform to identify the logged in user.||Persistent (364 days)|
|ON24||VEM - Admin Only||VESESSIONID||Necessary||General purpose platform session cookie. Used to maintain an anonymous user session by the server.||Session|
|ON24||VEM - Admin Only||vshow-recently-accessed-cookie-#||Necessary||Used by VEM Home page to pre-populate list of recently accessed VE's||Persistent (364 days)|
|ON24||Elite - Admin Only||wcc_admin||Necessary||Used to remember logged in user||Session|
|ON24||Elite - Admin Only||wcc_elite_admin_client||Necessary||Used to keep client ID associated with current login to secure client reports.||Session|
|Logi Analytics||VEM - Admin Only||rdAllowRedo||Necessary||Tracks when a user can redo their work (admin).||Session|
|Logi Analytics||VEM - Admin Only||rdAllowUndo||Necessary||Tracks when a user can undo their work (admin).||Session|
|Pendo||Presenter||_pendo_accountId.#||Necessary||Used by Pendo Services.||Persistent (99 days)|
|Pendo||Presenter||_pendo_meta.#||Necessary||Used by Pendo Services.||Persistent (99 days)|
|Pendo||Presenter||_pendo_visitorId.#||Necessary||Used by Pendo Services.||Persistent (99 days)|
|Zopim||Elite - Admin Only, Presenter||__zlcmid||Necessary||Tech support chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits||Persistent (364 days)|
|ON24||VE Audience||loginId#||Functional||This cookie stores unique identifier information (typically email) of the user. This cookie is not used for authentication purpose||Session|
|ON24||VE Audience||user_identity_#||Performance||Used to store a unique ID for every user that visits a particular environment for a particular browser.||Persistent (364 days)|
|Google Analytics*||Webcast Audience Console||_ga||Performance||
This Cookie is not enabled by default. The Client must enable this cookie. If enabled by the Client, this cookie is used by Google Universal Analytics.
Persistent (729 days)
|Google Analytics*||Webcast Audience Console||_gid||Performance||This Cookie is not enabled by default. The Client must enable this cookie. If enabled by the Client, this cookie is used by Google Universal Analytics.||
Persistent (1 days)
Please note that on this Platform, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).