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SAML Setup Steps

Setup Steps

  1. Client pulls ON24 QA and Prod certificates and metadata from SAML Certificates, Metadata and Attributes
  2. Client sends QA metadata, certificate and attributes name(s) to ON24 (Contact Support)  along with which type of SAML authentication they want (Elite Admin, Ehub Audience, Etc)
  3. ON24 setup QA
  4. ON24 sends Client updated QA metadata file and test URL
  5. Client swaps out QA metadata file and then tests URL to validate access
  6. Client sends ON24 Prod metadata and certificate
  7. ON24 setup Prod
  8. ON24 sends Client updated Prod metadata file
  9. Client confirms cut-over date for ON24 account
  10. ON24 enables SAML for account


Please send screenshots of any error messages where the address bar is visible, as well as a SAML trace so that we can review the transactions. Use an application like the Chrome browser extension SAML-tracer to capture a JSON file and send this to ON24 to review.



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