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ON24 Knowledge Center

Requesting Integration Support


Support Ticket from Elite

To request integration support for the setup of a new integration service or support of an existing integration service, please login to Elite and click on Support under your profile.


In the ON24 Support Center, click on the SUBMIT A TECHNICAL SUPPORT TICKET button.

submit technical support request

On the Submit a request select 'I need Technical Support' and then 'Integrations'. Add an Event ID from your account so that we can connect your request to your ON24 account. Add in the appropriate Subject and Description and submit the ticket.


Submit via Email

If you do not have access to Elite, please send an email to to generate a ticket. Provide the below information.

  1. New or existing integration
  2. Registration or data integration question
  3. Event ID from your ON24 webinar account OR contract ID
  4. End platform in question
  5. Detailed summary of question or concern
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